Warranty Policy

Last update: November 20, 2025

GasPro Detection supplies genuine Honeywell gas detection equipment sourced through authorized distributor channels. All products are covered by the official Honeywell Manufacturer Warranty, which ensures authenticity and protection against manufacturing defects.
This Warranty Policy explains what is covered, what is not covered, and how customers can request support.

1. Warranty Coverage

All Honeywell gas detection devices purchased from GasPro Detection are eligible for Honeywell’s standard manufacturer warranty, which may vary depending on the model. Typical Honeywell warranty coverage includes:

• Protection against factory defects
• Faulty components due to manufacturing issues
• Product malfunction not caused by external factors
• Sensor related defects (depending on model and warranty type)

Warranty periods differ by product series, for example:

• Portable Gas Detectors (e.g., BW MicroClip Series): up to 3 years depending on model
• Fixed Gas Detection Systems: warranty varies by component

The warranty period begins on the date of purchase, as shown on the invoice.

2. What Is Not Covered

The manufacturer warranty does not cover:

• Damage caused by misuse, accidents, or improper handling
• Units that have been opened, modified, or repaired by unauthorized technicians
• Normal wear and tear
• Calibration drift due to normal use
• Environmental damage (e.g., water, corrosion, chemical exposure)
• Battery degradation due to age
• Consumable parts such as sensors, filters, clips, tubing, etc.

Products that fail due to issues outside of manufacturing defects are not eligible for free replacement or repair under the manufacturer warranty.

3. Warranty Procedure

To submit a warranty request, customers must provide:

• Proof of purchase (invoice from GasPro Detection)
• Product serial number
• Description of the issue
• Photo or video evidence of the malfunction (if applicable)

Once submitted, our team will:

• Verify warranty eligibility
• Coordinate the claim with the authorized Honeywell distributor
• Inform the customer of the next steps (replacement, repair, or evaluation)

Processing time may vary depending on the distributor’s service workflow.

4. Warranty Resolution Options

Depending on the distributor’s assessment, Honeywell may provide:

• Replacement of the defective unit
• Repair of the defective components
• A refurbished replacement unit
• Rejection of warranty if the issue is not covered

GasPro Detection does not independently perform warranty evaluation or repair.
All warranty decisions follow Honeywell’s official warranty terms.

5. Customer Responsibilities

Before submitting a warranty request, customers must ensure:

• The device has been used according to Honeywell instructions
• The device has not been opened or tampered with
  Any troubleshooting steps provided by GasPro Detection have been followed

Return shipping costs for warranty evaluation may be the responsibility of the customer unless required by law.

6. No Additional Warranty by GasPro Detection

GasPro Detection does not provide additional or separate warranties beyond those provided by the manufacturer.
We act as a supplier and facilitate the warranty process through authorized distributor channels.

7. Questions & Warranty Support

For warranty inquiries or to begin a claim, please contact us:

• Email: info@mail.gasprodetection.com
• Website: https://gasprodetection.com

Our team is ready to assist with troubleshooting, documentation, and warranty claim coordination.