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Yes. All products supplied by Gas Pro are genuine, factory-new units from the original manufacturers. We do not sell refurbished, used, knock-offs, or “gray market” equipment. Each detector comes with the manufacturer’s standard warranty and documentation.

If your unit arrives damaged or shows a factory defect, please contact us as soon as possible with photos and a description of the issue. We will assess the case and coordinate the appropriate resolution, which may include replacement, repair, or manufacturer warranty processing depending on the situation. We work directly with our supply channels to ensure genuine warranty support is honoured.

For full details, please refer to our Refund and Return Policy.

Once payment is received, your units move into preparation. This may include calibration where required, followed by packaging and shipment booking. If payment is received early in the day, dispatch preparation often begins the same day; otherwise, it continues the next business day.

Shipments are typically sent via major express couriers such as DHL. Based on past deliveries, many orders arrive within a few business days, but transit time ultimately depends on courier handling and customs processing. For planning purposes, we recommend allowing up to 1–2 weeks in case of unexpected delays. A tracking number is provided once shipped.